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REFUND POLICY

At Unique Kitchens Home Developers, we take pride in our legacy of premium interior development. Since 2012, our commitment has been to deliver custom-crafted solutions tailored specifically to your unique space and vision. Since our custom cabinetry, joinery, furniture manufacturing, and installations services are bespoke and built to your precise measurements, our returns and refunds policy is structured as follows:

1. Custom-Made & Bespoke Projects

As all our cabinetry, joinery, furniture, and shop-fitting projects are custom-manufactured to your specific requirements and site dimensions, we cannot accept returns or offer refunds once production has commenced.

  • Design Approval: Before we begin manufacturing, we provide detailed designs and specifications for your sign-off. We encourage you to review these carefully, as the final product will be built according to these approved plans.
  • Site Measurements: Our team conducts precise site measurements to ensure a perfect fit. Any changes to the site structure after measurements have been taken must be communicated immediately, as they may impact the final installation and incur additional costs.
 
2. Installation & Finishing Services

Our installation services (flooring, ceilings, granite, etc.) are performed by skilled craftsmen.

  • Final Inspection: Upon completion of the installation, we conduct a final walkthrough with you. Please inspect the work thoroughly at this time.
  • Rectification: If you identify any defects in workmanship or material quality during the final walkthrough, we are committed to rectifying these issues promptly. We will work with you to ensure the project meets our high standards of quality and functionality.
 
3. Reupholstery & Restoration

For reupholstery services, we provide a consultation to select materials and assess the condition of your furniture. Once work has begun, we are unable to offer refunds. If you are dissatisfied with the final finish, please notify us within 48 hours of delivery so we can assess the issue and provide a solution.

4. Material Defects

We source high-quality materials for all our projects. In the rare event that a material is found to be defective (e.g., a manufacturing fault in granite or flooring), we will honor the manufacturer’s warranty where applicable and work with you to replace or repair the affected section.

5. Cancellations
  • Pre-Production: If you wish to cancel an order before production has begun, please contact us immediately. A cancellation fee may apply to cover the costs of initial consultations, design work, and any materials already procured for your project.
  • Post-Production: Once production has started, orders cannot be cancelled, and deposits are non-refundable.
 
6. Contact Us

We are driven by customer satisfaction and the desire to build spaces that stand the test of time. If you have any concerns regarding your project, please contact us directly at:

sales@uniquekitchens.co.zw

We value your trust and are dedicated to ensuring your vision is brought to life with the quality you expect from us.